Our Policies

At Quick-Mart, we are committed to providing a shopping experience that is simple, transparent, and centered around your convenience. We understand that trust is the foundation of any good online store, which is why our policies are crafted with your rights and expectations in mind.

Please take a moment to review our store policies below. These outline how we manage your orders, deliveries, data, and support to make your journey with us smooth and secure.

1. Ordering Policy

At Quick-Mart, we’ve removed the need for account creation to speed up your shopping process. You can place an order easily by filling out a short form with your name, contact number, and delivery address. Once your order is submitted, our system sends it directly to our admin dashboard where it is reviewed by our team.

You will then receive a confirmation call from us to verify your order details. This personal step ensures the accuracy of your delivery and helps us avoid mistakes. Once confirmed, your order is marked as “Processing” and moves to the next stage in our system.

2. Delivery Policy

We aim to deliver your products in a timely and professional manner. Delivery time may vary based on your location and the availability of the product, but our goal is always to process and dispatch orders quickly after confirmation.

During this time, our admin system is regularly updated with the latest status of your order — from packaging to dispatch to out-for-delivery. This ensures that our team stays on top of every shipment until it reaches your door.

3. Cancellation Policy

If you wish to cancel your order, you must do so before the confirmation call is completed. Once your order has been confirmed and processing has started, we may not be able to cancel it as it moves into preparation and logistics.

We always encourage customers to double-check their order and address details before submitting to help avoid the need for cancellation.

4. Return & Refund Policy

Customer satisfaction is important to us. If you receive a product that is damaged, faulty, or significantly different from what was described, you are eligible to request a return within 3 days of receiving your order.

To initiate a return, please reach out to our support team with your order number, pictures of the item (if applicable), and a brief explanation. Once approved, we’ll arrange a return process. Refunds will be issued after the item is received and inspected by our team.

Refunds are not applicable for products that have been used, opened (where hygiene is a concern), or returned after the return window closes.

5. Privacy Policy

We take your privacy seriously. Quick-Mart only collects essential information required to complete your order — including your name, delivery address, and phone number. We do not collect payment details on our platform since orders are processed manually after confirmation.

Your personal data is stored securely and is never shared with third-party marketers or unauthorized individuals. We use this data solely for order communication, delivery coordination, and customer service follow-up.

6. Customer Support Policy

We aim to respond to all customer inquiries within 24 hours during business days. Our support team is friendly, professional, and trained to handle everything from order tracking to issue resolution.

You can contact us at any time using the information on our Contact Us page. We’re happy to assist with any concerns or questions you may have.

Thank you for choosing Quick-Mart. We appreciate your trust and look forward to serving you with excellence!